AI & Products · Experience & Process Design
Collections: Designing for the people doing the work
I shaped an internal recovery tool around the people doing the work day to day.
01The situation
Draft: describe the operational problem and who feels it.
02The human insight
Hypothesis
Draft: the people closest to the work know where the friction is.
03The strategic choice
- The decision
- Draft: design from the field in.
- Not taken
- Draft: design from the reporting requirements out.
- The trade-off
- Draft.
04What I made
05What changed
- I have not claimed outcomes for this work.
06Reflection
Draft.